Shipping

All orders are shipped from our studio in London.

Your order will be dispatched by the next working day. Monday to Friday (excluding UK bank holidays).

 

UK - FREE

(1-2 working days) Royal Mail Signed for First Class

EUROPE - FREE  

(3-5 working days) Royal Mail International Tracked & Signed

WORLDWIDE - FREE

(5-7 working days) Royal Mail International Tracked & Signed

 

Please note: Due to international custom laws, your order may be subject to additional charges. You are responsible for any charges applied to the package at customs.

 

Returns policy

Any unused, undamaged item in its original condition and packaging can be returned for refund or exchange within 14 days of delivery date.

Please notify us if you wish to have a refund or an exchange by emailing us at info@recoverstudio.com and we will provide you with the address to send the item back to.

You will need to cover the return postage costs. The item is your responsibility until it reaches us and we recommend you use a tracked & signed service.

Once your return is received we will send you a notification via email. Please allow up to 7 working days for your account to be refunded.

 

Exchanges

Recover produces limited collections using end of lines materials. Therefore your item may not be available in the same material /different size for an exchange.

You can exchange the item for a different colour/material if available.

Please let us know via email what you would prefer and we will do our best to make sure you are happy with the outcome.